SPEOR DELIVERY PARTNER POLICY

(Logistics Partner Agreement & Conduct Rules)

Platform: SPEOR
Operated By: Webnez Softwares Private Limited
Support: support@speor.store
Phone: +91-7396296986

1️⃣ Nature of Relationship

All delivery partners working with Speor are:

👉 Independent logistics contractors
👉 NOT employees of Speor
👉 NOT agents or franchise operators
Speor provides:
  • Delivery lead assignment
  • Route information
  • Payment facilitation
  • Payout settlement every Monday
Delivery partners are responsible for:
  • Own vehicle
  • Own fuel
  • Own safety
  • Own compliance with local transport laws

2️⃣ Onboarding Requirements

Delivery partner must provide:
  • Government ID proof
  • Address proof
  • Phone verification
  • Vehicle details
  • Emergency contact
  • Bank account details (for payouts)
  • Security Deposit
Delivery partner agrees to pay:
👉 ₹499 refundable security deposit
This deposit may be used for:
  • Theft recovery
  • Order damage compensation
  • Fraud penalties
Refund conditions:
  • No active complaints
  • No pending deliveries
  • No financial dues

3️⃣ Delivery Conduct Rules

Delivery partner must:
  • Deliver only assigned orders
  • Verify product details before pickup
  • Maintain polite behavior with customers
  • Follow delivery instructions
  • Mark delivery status accurately
Delivery partner must NOT:
  • Open packages
  • Swap products
  • Collect unauthorized payments
  • Misuse customer data
  • Mark fake deliveries

4️⃣ Payout Structure

Payout Schedule:
📅 Every Monday
📆 Billing Cycle: Monday to Sunday

Important Notes:

  • Payouts are NOT processed on bank holidays
  • Payouts processed on next working day if holiday falls on Monday
  • Delivery partners must maintain accurate bank details
Payment Calculation:
  • Delivery charges collected from sellers
  • Speor pays delivery partners according to agreed rates
  • Deductions may apply for violations or damages

5️⃣ Theft • Damage • Misconduct

Zero tolerance violations:

🔥 Order theft
🔥 Fake delivery marking
🔥 Customer harassment
🔥 Intoxicated driving
🔥 Physical or verbal abuse
🔥 Payment fraud
🔥 Product swapping

Consequences:
  • Immediate permanent ban
  • Security deposit forfeiture
  • Withholding of pending payouts
  • Police complaint / legal action
  • Blacklisting from platform

6️⃣ Delivery Risk & Liability

Delivery partner is responsible for:
  • Safe transport of goods
  • Timely delivery
  • Handling fragile items with care
  • Maintaining vehicle and documents
Speor:
  • Does not provide insurance (currently)
  • Does not guarantee minimum earnings
  • Does not guarantee order volume
  • Reserves right to adjust payouts for verified losses

7️⃣ Failed Delivery Protocol

If delivery fails due to:
  • Customer unreachable
  • Wrong address provided
  • COD refusal (if applicable)
  • Customer rescheduling
Delivery partner must:
  • Update platform status immediately
  • Return item safely to seller or designated point
  • Coordinate with Speor support

Additional trip charges may apply for re-delivery attempts.

8️⃣ Performance Monitoring

Speor may track:
  • Delivery success rate
  • Customer feedback and ratings
  • Delay frequency
  • Complaint count
  • On-time pickup rate
Low performance may lead to:
  • Reduced delivery assignments
  • Temporary suspension
  • Permanent removal
  • Bonus ineligibility

9️⃣ Legal Compliance

Delivery partner agrees to:
  • Follow Indian transport and traffic rules
  • Maintain valid driving license
  • Maintain vehicle registration and insurance
  • Comply with local municipal regulations
Speor may share data with:
👉 Law enforcement authorities if required by law or investigation.

Failure to maintain required documents may result in immediate suspension.

🔟 Policy Updates

Speor may introduce:
  • Insurance requirements
  • GPS tracking integration
  • Performance-based incentives
  • Penalty system for violations
  • Automated payout systems
  • Rating-based priority system

Continued use = acceptance.