SPEOR PLATFORM GOVERNANCE & MODERATION POLICY

1️⃣ Absolute Platform Governance Rights

Speor operates as a technology marketplace infrastructure owner, payment facilitator, and platform controller.

Therefore Speor retains complete and unilateral rights to:

• Approve or reject seller onboarding
• Approve or reject product / service listings
• Edit listing content for quality and compliance
• Change category placement
• Modify pricing display format
• Change visibility or ranking
• Withhold payouts pending investigation

This right exists to:

2️⃣ Listing Moderation System

Speor may moderate listings based on:

• Legal compliance
• Platform quality standards
• Customer complaints
• Delivery performance
• Quality failure patterns
• Seller response time
• Refund request frequency

Speor may:

• Hide listings
• Remove images
• Disable checkout
• Disable payment options
• Remove verified badge
• Adjust commission rates

No prior notice required in risk situations.

3️⃣ Algorithm & Search Ranking Rights

Seller agrees:

Ranking may depend on:

• Order success rate
• Customer feedback and ratings
• Quality complaint ratio
• Refund request frequency
• Delivery performance
• Listing quality
• Seller activity and responsiveness

Seller has no right to demand ranking position.

4️⃣ Platform Safety Enforcement

Speor may take preventive actions such as:

• Temporary listing freeze
• Profile invisibility
• Order acceptance disable
• Category suspension
• Payout hold pending investigation

Examples:

6️⃣ Platform Content Ownership

All digital platform assets including:

• Seller profiles
• Listing structures
• UI layout
• Profile coding
• Platform branding
• Algorithm and ranking systems

Are owned by Speor.

Seller receives only:

Seller cannot copy, replicate, or reverse-engineer platform.

7️⃣ Emergency Risk Actions

Speor may take instant emergency actions without notice to:

• Protect customers
• Protect Shopify and Razorpay accounts
• Prevent financial loss
• Prevent legal exposure
• Stop fraudulent activities

Such actions may include:

• Checkout shutdown for specific sellers
• Category shutdown
• Bulk listing removal
• Immediate payout freeze
• Temporary platform suspension

8️⃣ Customer Protection Governance

Speor may:

• Mediate disputes between customers and sellers
• Collect seller explanation for complaints
• Process refunds directly to customers
• Penalize poor performers
• Withhold payouts for orders under dispute

Customer Protection Rules:

9️⃣ Payment & Financial Governance

Speor manages all platform payments through Razorpay.

Speor may:

• Monitor transaction patterns for fraud
• Verify payment authenticity
• Process refunds as per policy
• Adjust payouts based on quality failures
• Hold payouts during dispute resolution

Payout Governance:

• Sellers: Payouts every Wednesday (Monday-Sunday billing cycle)
• Delivery partners: Payouts every Monday (Monday-Sunday billing cycle)
• No payouts on bank holidays
• Payouts adjusted for commission, fees, and quality failures

🔟 Data Monitoring & Platform Intelligence

Speor may monitor:

• Order patterns and volumes
• Payment behavior
• Delivery performance metrics
• User engagement and activity
• Quality complaint trends
• Refund request patterns

This helps:

• Prevent fraud and platform abuse
• Improve search ranking algorithms
• Maintain ecosystem quality
• Identify high-risk sellers
• Optimize payout processes

1️⃣1️⃣ Policy Evolution Rights

Speor reserves rights to:

• Introduce AI-powered moderation systems
• Introduce auto-penalty mechanisms
• Enhance escrow payment features
• Introduce listing insurance
• Introduce seller rating and tier system
• Modify payout schedules
• Adjust commission structures