SPEOR SELLER / PROFILE PARTNER POLICY

1️⃣ Nature of Seller Relationship

All sellers, service providers, rental partners and profile partners:

• Are independent business entities
• Do NOT become employees, agents or franchisees of Speor
• Operate under their own legal responsibility

Speor provides:

Speor does NOT:

• Own seller inventory
• Control seller staff
• Guarantee seller services
• Guarantee minimum orders or earnings

2️⃣ Seller Onboarding & KYC

Seller onboarding is manual approval based.

Seller must provide:

• Government ID (Aadhaar, PAN, Voter ID, etc.)
• Business details (name, address, category)
• Phone verification
• Category declaration
• Delivery method selection
• Bank account details (for payouts)

Speor reserves right to:

• Reject onboarding without explanation
• Request additional documents anytime
• Re-verify seller identity periodically
• Conduct background verification

3️⃣ Seller Profile Ownership & Control

All digital business profiles:

Speor may:

Modify listings • Re-categorize services • Remove products • Hide profile from search • Update profile information to maintain platform standards

4️⃣ Commission & Plans

Seller agrees to pay commission on each order processed through Speor.

Plans:

Commission Handling:

• Auto-calculated by marketplace system
• Deducted automatically before payout
• No separate payment required from seller

Plan Benefits:

✅ Verified Plan includes: Priority visibility, Verified Badge, Priority Support, Featured Listing Eligibility

5️⃣ Payment & Payout Structure

Payment Flow:

• Customer pays Speor via Razorpay at checkout
• Speor holds funds in marketplace account
• Speor processes payouts to sellers on schedule

Payout Schedule:

Important:

• Payouts not processed on bank holidays
• Payouts processed next working day if holiday falls on Wednesday
• Sellers must maintain accurate bank details

6️⃣ No-Payout Rule

If seller makes an error in order fulfillment:

• Damaged product
• Wrong item delivered
• Food quality issues
• Service not provided
• Product not as described

This ensures platform trust and customer protection.

7️⃣ Order Handling Responsibilities

Seller must:

• Accept or reject order promptly (within stipulated time)
• Prepare product/service for delivery
• Ensure accurate order details
• Coordinate with delivery partner if applicable
• Handle cancellations responsibly

Seller may cancel order but:

• Must inform Speor support immediately
• Must not bypass platform process
• Refund will be processed by Speor to customer

Frequent cancellations = Profile ranking penalty or suspension

8️⃣ Product & Service Compliance

Seller agrees NOT to sell:

• Illegal goods
• Counterfeit brands
• Hazardous or banned items
• Adult prohibited content
• Self-harm or violent services
• Financial scams
• Fake rentals
• Any items violating Indian law

Violation = Immediate Permanent Ban + Legal Action

9️⃣ Delivery Responsibilities

Seller chooses:

• Own delivery staff OR
• Speor delivery partners

If seller uses own delivery:

If using Speor delivery:

Seller must:

• Pack product safely
• Provide correct address and contact details
• Provide delivery instructions

🔟 Quality & Performance Standards

Speor monitors seller performance based on:

• Order success rate
• Customer feedback and ratings
• Cancellation frequency
• Quality complaint ratio
• Refund requests due to seller error

Low performance may lead to:

• Listing ranking reduction
• Verified badge removal
• Temporary suspension
• Permanent removal

1️⃣1️⃣ Zero Tolerance Violations

Permanent ban for:

1️⃣2️⃣ Legal Indemnity

Seller agrees to indemnify Speor from:

• Consumer complaints
• Legal notices
• Tax liabilities
• Trademark violations
• Financial losses caused by seller
• Third-party claims arising from seller's products/services

1️⃣3️⃣ Platform Governance Rights

Speor may:

• Suspend seller anytime (with or without notice)
• Remove listings anytime
• Modify algorithm ranking
• Change visibility
• Introduce new rules
• Withhold payouts pending investigation of complaints

1️⃣4️⃣ Verified Badge Rules

Verified badge:

• Only indicates platform verification level
• Does NOT guarantee seller quality or performance
• Can be revoked at any time

Speor may remove badge for:

• Negative feedback patterns
• Commission delinquency (platform bypass)
• Poor service quality
• Policy violations
• Customer complaints

1️⃣5️⃣ Account Termination & Final Settlement

Upon account termination (voluntary or involuntary):

• All pending orders must be fulfilled or cancelled
• Final payout will be processed after:
• All outstanding dues cleared
• All active complaints resolved
• Return period elapsed for last orders
• Speor may deduct:
• Pending fees or charges
• Compensation for verified losses

1️⃣6️⃣ Policy Updates

Speor may modify this policy anytime.